Refund policy
Returns & Refunds
Thank you for shopping with Herbis. If something isn't right, we'll help.
Your statutory right to cancel (14 days)
If you're in the UK you can cancel your order within 14 days of receiving it, without giving a reason. Email info@tryherbis.com with your order number to cancel, then send the goods back within 14 days of telling us.
We'll refund the price of the goods plus our standard outbound delivery charge. If you paid for upgraded delivery, we refund the standard rate. You pay the cost of returning the item to us. Refunds are issued within 14 days of receiving the goods back, to your original payment method. We may reduce the refund if the item shows use beyond what's needed to check it.
Sealed cosmetic products
For hygiene and safety reasons, the 14-day cancellation right doesn't apply once the seal on the bottle or outer carton is broken. Unopened, sealed items can be returned as normal.
Our 90-day satisfaction guarantee
Beyond your legal rights, we offer a 90-day money-back guarantee. If you've used the product and it isn't for you, email us within 90 days of delivery and we'll refund you — opened items included. This is our own promise and sits on top of your statutory rights, it doesn't replace them.
Faulty, damaged or wrong items
If your order arrives faulty, damaged or isn't what you ordered, you have 30 days to reject it for a full refund under the Consumer Rights Act 2015. Email info@tryherbis.com with your order number and a photo. Return postage is on us in these cases, and we'll send a replacement or refund — your choice.
How to send items back
Email us first so we can confirm the return and give you the address. Please don't send items back to the manufacturer. We recommend a tracked service, since we can't process a return we haven't received.
Late or missing refunds
Refunds usually appear within 5–10 business days depending on your bank. If it's been longer, check with your bank or card provider first, then email info@tryherbis.com and we'll chase it.
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